FAQ-Zhejiang Haibo Petroleum Equipment Co., Ltd.

FAQ

Q: How soon will I get a reply after sending an inquiry?

A: We reply to all inquiries within 12 hours.
Q: Do you provide samples?

A: Yes, samples are available. Some items may require sample charges and freight costs.
Q: How long does it take to send samples?

A: Regular samples are usually shipped within 3–7 days.
Q: What is your minimum order quantity (MOQ)?

A: MOQ varies by product, usually from 1–200 pcs. Please contact us for details.
Q: What is the lead time for regular orders?

A: Regular orders usually ship within 15–25 days. Customized items may vary.
Q: Can you produce according to our drawings or samples?

A: Yes. OEM/ODM is available, and we can manufacture based on your samples or drawings.
Q: How do you control product quality?

A: We have a professional QC team that conducts full-process inspections from raw materials to final shipment.
Q: Do your products come with a warranty?

A: Yes. Most products include a 12-month warranty (contact us for details).
Q: Can you customize the logo or packaging?

A: Yes, various OEM customization options are available.
Q: What shipping methods do you offer?

A: Sea freight, air freight, railway transport, and express services (DHL/UPS/FEDEX/TNT) are available.
Q: Do you offer CIF or DDP terms?

A: Yes. We support EXW, FOB, CIF, DDP, and other Incoterms.
Q: What payment methods do you accept?

A: T/T, wire transfer, L/C, Western Union, and PayPal for small orders.